Trade like a pro. Stay safe.

How MoxSwap works

Members advertise items and message each other. Every sale or trade is a private agreement between two members. MoxSwap never takes a cut of a deal, never holds funds in escrow, never ships, and cannot refund a payment, recover an item or force another member to act.

Membership fees pay for the platform and are the only money MoxSwap ever handles. If anyone claims to be collecting a payment 'for MoxSwap' or 'through MoxSwap' for an item, it is a scam.

Vetting the other member

Reputation is the strongest signal you have. Verified feedback means both members recorded the deal in the app; unverified feedback is still useful but easier to fake.

• check_circleOpen their profile: how long have they been a member, how much feedback do they have, and does it look like real trades with real detail?
• check_circleNew account, no feedback and a high-value listing at a low price is the classic pattern. Treat it as a warning sign, not a bargain.
• check_circleAsk questions in chat that require the item in hand: a photo with today's date on paper, a specific angle, the back of the card, the slab's corner.
• check_circleNever move the conversation off MoxSwap until you have agreed on everything and want to exchange payment details. Keeping the record in chat protects you both.

Paying and getting paid

MoxSwap does not endorse any payment method. Choose one where you understand who is protected if the deal goes wrong.

• check_circlePrefer methods with built-in buyer and seller protection. Never pay by wire transfer, gift card, cryptocurrency or 'friends and family' style transfers to someone you do not know; those payments cannot be reversed.
• check_circleSellers: wait until funds have fully cleared before shipping. A screenshot of a transfer is not cleared funds.
• check_circleBuyers: pay only the person you are chatting with, to an account in their name. Invoices, payment links or 'agents' sent from elsewhere are red flags.
• check_circleOverpayments, requests for a partial refund to a different account, and urgency ('my other buyer pays in an hour') are all common scam mechanics. Slow down.
• check_circleAgree on the total, shipping cost and payment method in the MoxSwap chat before any money moves, so both of you have a record.

Shipping

Most disputes come from shipping. Tracking, insurance and photographs prevent nearly all of them.

• check_circleAlways ship with tracking, and require it when buying. Insure anything you could not afford to lose.
• check_circlePhotograph the item, the packaging and the label before it goes out. Sleeve, top-load and sandwich cards between rigid layers; put slabs in bubble wrap inside a box, never a bare envelope.
• check_circleShip only to the address the buyer confirms in chat, and only after payment clears. Do not agree to reroute a package once it is in transit.
• check_circleBuyers: film the unboxing of expensive cards and slabs without cutting. It is your best evidence if the item is wrong or damaged.
• check_circleKeep the tracking number in the chat, where both members can see it.

Meeting in person

Local deals avoid shipping risk and let you inspect the item, but they need their own precautions.

• check_circleMeet during the day in a busy public place: a card shop, library, bank lobby or police-station community room. Never at a home, and never alone if you can help it.
• check_circleTell someone where you are going and who you are meeting.
• check_circleInspect under good light. Check slab serials against the grader's own database using the cert link on the listing, look at edges and surfaces, and test consoles and games before paying.
• check_circleBring exactly the payment you agreed and do not flash cash or expensive cards on the way in or out.
• check_circleIf anything feels off, walk away. There will be another copy of the card.

Spotting fakes and altered slabs

Counterfeits of popular chase cards and re-holdered slabs are common. A few habits catch most of them.

• check_circleVerify every certification number on the grader's website using the link on the listing, and confirm the card, set, grade and label match exactly. A real cert number on the wrong card is the most common trick.
• check_circleCompare fonts, holo pattern, colour saturation and card stock with a known-genuine copy. Ask for photos under a flashlight, of the back, and of each corner.
• check_circleBe suspicious of sealed product with soft or re-glued seams, mismatched shrink-wrap, or prices well below market.
• check_circleRefuse stock images. If the seller cannot produce a fresh photo of the actual item, do not buy.
• check_circleFor high-value items, consider meeting at a card shop that can help authenticate, or agreeing that the buyer may have the card verified before payment is final.

Reporting and what MoxSwap can do

Report members who pressure you to leave the platform, refuse tracked shipping, send suspicious payment links, list obvious fakes, or behave abusively. Use the flag icon on any listing or profile, or the Help & Contact form.

We review reports, remove listings, and suspend or ban accounts, without refunding their membership. We share information with law enforcement when the law requires or a member's safety is at risk. We cannot recover money or items, refund a payment, or act as a judge between two members.

If you have been defrauded, contact your payment provider immediately, file a report with your local police and with the FTC at reportfraud.ftc.gov (for US members), and send us the details so we can act on the account.