Trade like a pro. Stay safe.

How MoxSwap works

Members advertise items; anyone with a confirmed email can message them. Every sale or trade is a private agreement between buyer and seller. MoxSwap never takes a cut of a deal, never holds funds in escrow, never ships, and cannot refund a payment, recover an item or force another member to act.

MoxSwap never touches the money in a deal — buyer and seller pay each other directly. If anyone claims to be collecting a payment 'for MoxSwap' or 'through MoxSwap' for an item, it is a scam.

Vetting the other member

Reputation is the strongest signal you have. Verified feedback means both members recorded the deal in the app; unverified feedback is still useful but easier to fake.

• check_circleOpen their profile: how long have they been a member, how much feedback do they have, and does it look like real trades with real detail?
• check_circleNew account, no feedback and a high-value listing at a low price is the classic pattern. Treat it as a warning sign, not a bargain.
• check_circleAsk questions in chat that require the item in hand: a photo with today's date on paper, a specific angle, the back of the card, the slab's corner.
• check_circleNever move the conversation off MoxSwap until you have agreed on everything and want to exchange payment details. Keeping the record in chat protects you both.

Paying and getting paid

MoxSwap does not endorse any payment method. Choose one where you understand who is protected if the deal goes wrong.

• check_circlePrefer methods with built-in buyer and seller protection. Never pay by wire transfer, gift card, cryptocurrency or 'friends and family' style transfers to someone you do not know; those payments cannot be reversed.
• check_circleFor shipped deals the common choice is PayPal Goods & Services: the seller pays PayPal's fee and the buyer gets PayPal's purchase protection. A seller who asks you to switch to Friends & Family 'to save the fee' is asking you to give up that protection; that request is the single most common way buyers get burned, so treat it as a reason to walk away. MoxSwap does not endorse PayPal or any other provider, and protection claims are decided by the provider, not by us.
• check_circleSellers using Goods & Services: protection runs both ways only if you ship to the address on the PayPal transaction, with tracking, and with signature confirmation on anything over the provider's threshold (currently $750). Skip those and a 'not received' claim is lost by default.
• check_circleSellers: wait until funds have fully cleared before shipping. A screenshot of a transfer is not cleared funds.
• check_circleBuyers: pay only the person you are chatting with, to an account in their name. Invoices, payment links or 'agents' sent from elsewhere are red flags.
• check_circleOverpayments, requests for a partial refund to a different account, and urgency ('my other buyer pays in an hour') are all common scam mechanics. Slow down.
• check_circleAgree on the total, shipping cost and payment method in the MoxSwap chat before any money moves, so both of you have a record.

Shipping guide

Most disputes come from shipping. Tracking, insurance and photographs prevent nearly all of them. This is a practical guide, not a rule: you and the other member agree the method and who pays for it in the MoxSwap chat.

Singles under about $20 usually travel in a plain white envelope (a 'PWE'): card in a penny sleeve, inside a top-loader or between two pieces of cardboard, taped so it cannot slide, in a standard envelope with a non-machinable stamp. A PWE has no tracking, so both sides are trusting each other; say so in chat and keep the price of what you send that way low. The sub-dollar tracked envelope labels you may have seen on the big marketplaces are a carrier partnership sold only through those platforms, so no independent seller can buy one today.

Anything worth tracking goes as a bubble mailer or small box with USPS Ground Advantage, which includes tracking and $100 of insurance in the base price; add insurance above that. Slabs travel in bubble wrap inside a rigid box, never a bare envelope or a mailer on its own. Sealed product ships in a box with padding on every side; the seal is what the buyer is paying for, so a crushed corner is a failed delivery.

Anyone can buy postage at commercial rates rather than counter prices: services such as Pirate Ship pass USPS and UPS commercial pricing through with no monthly fee, and print the label at home. Compare carriers for the weight and destination before you quote a shipping cost, and quote the real number in chat rather than rounding up.

• check_circleAlways ship with tracking, and require it when buying, except for low-value singles both of you have agreed to send PWE. Insure anything you could not afford to lose.
• check_circlePhotograph the item, the packaging and the label before it goes out. Sleeve, top-load and sandwich cards between rigid layers; put slabs in bubble wrap inside a box, never a bare envelope.
• check_circleShip only to the address the buyer confirms in chat, and only after payment clears. Do not agree to reroute a package once it is in transit.
• check_circleBuyers: film the unboxing of expensive cards and slabs without cutting. It is your best evidence if the item is wrong or damaged.
• check_circleKeep the tracking number in the chat, where both members can see it.

Meeting in person

Local deals avoid shipping risk and let you inspect the item, but they need their own precautions.

• check_circleMeet during the day in a busy public place: a card shop, library, bank lobby or police-station community room. Never at a home, and never alone if you can help it.
• check_circleTell someone where you are going and who you are meeting.
• check_circleInspect under good light. Check slab serials against the grader's own database using the cert link on the listing, look at edges and surfaces, and test consoles and games before paying.
• check_circleBring exactly the payment you agreed and do not flash cash or expensive cards on the way in or out.
• check_circleIf anything feels off, walk away. There will be another copy of the card.

Spotting fakes and altered slabs

Counterfeits of popular chase cards and re-holdered slabs are common. A few habits catch most of them.

• check_circleVerify every certification number on the grader's website using the link on the listing, and confirm the card, set, grade and label match exactly. A real cert number on the wrong card is the most common trick.
• check_circleCompare fonts, holo pattern, colour saturation and card stock with a known-genuine copy. Ask for photos under a flashlight, of the back, and of each corner.
• check_circleBe suspicious of sealed product with soft or re-glued seams, mismatched shrink-wrap, or prices well below market.
• check_circleRefuse stock images. If the seller cannot produce a fresh photo of the actual item, do not buy.
• check_circleFor high-value items, consider meeting at a card shop that can help authenticate, or agreeing that the buyer may have the card verified before payment is final.

Photos of the actual item

Every photo on a listing must be of the exact item for sale, taken by the seller. Stock images, scans from a database, another seller's photos and pictures of a different copy of the same card are not allowed, however common the item is. Buyers are agreeing to what they see, and a photo of something else is a misrepresentation whether or not it was meant as one.

Listings that use stock or borrowed images are removed, and repeat use counts against the account. When you post, you confirm that your photos meet this policy.

• check_circleShow the front and back, in focus, under even light, with the whole item in frame. Add close-ups of corners, edges and surface for anything graded or valuable.
• check_circleFor slabs, photograph the label and certification number legibly so buyers can verify it themselves.
• check_circleFor sealed product, show the seams and shrink-wrap. For consoles and games, show the serial and the item switched on where possible.
• check_circleDo not edit photos beyond cropping and straightening. No filters, no retouching, no removing flaws.
• check_circleIf a buyer asks for a fresh photo, take one. A seller who cannot is the clearest warning sign on the platform.

Reporting and what MoxSwap can do

Report members who pressure you to leave the platform, refuse tracked shipping, send suspicious payment links, list obvious fakes, or behave abusively. Use the flag icon on any listing or profile, or the Help & Contact form.

We review reports, remove listings, and suspend or ban accounts that break the rules. We share information with law enforcement when the law requires or a member's safety is at risk. We cannot recover money or items, refund a payment, or act as a judge between two members.

If you have been defrauded, contact your payment provider immediately, file a report with your local police and with the FTC at reportfraud.ftc.gov (for US members), and send us the details so we can act on the account.